Clear commitments before work begins.

The accepted quotation controls the specific scope, quantities, fees, timeline and exceptions for each engagement.

Booking and payment

P1 and P2

A 50% advance confirms and reserves the booking. The remaining 50% is payable on the shoot date before recording begins. Files are released only after full payment.

P3 and P4

100% advance is payable before the monthly work cycle begins. Work renews one month at a time unless the written scope says otherwise. Payment becomes non-refundable once research, strategy or production work begins.

Rescheduling and cancellation

P1 and P2 include one free reschedule when at least 48 hours' notice is provided. A request within 48 hours may require a new booking advance. A no-show or cancellation within 48 hours makes the booking advance non-refundable. Genuine emergencies may be reviewed by final commercial authority.

For P3 and P4, unused shoots or deliverables do not automatically carry forward. Client delays in information, approvals or availability shift the relevant calendar and delivery dates. Any exception must be agreed in writing.

Revisions and scope changes

P2, P3 and P4 normally include one consolidated revision round within the approved topic, format, footage and creative direction. A new topic, structure, version, language, platform, aspect ratio, reshoot or advanced treatment may require a revised fee and timeline. Genuine Story Space errors are corrected without being treated as paid revisions.

Delivery

P1 raw footage is delivered on the next calendar day after the shoot. For edited work, the first version is normally planned within three calendar days from the final required shoot; final delivery is normally planned within 7–14 calendar days including the agreed revision process. The written quotation and confirmed dependencies control the actual dates.

Files and retention

Raw footage and editable project files are retained for 30 calendar days after final delivery. The client is responsible for downloading and permanently storing delivered files. Long-term storage must be separately agreed.

Results and platform outcomes

The Story Space commits to the written scope, professional effort, delivery standards, quality correction and included review. Views, followers, enquiries, leads, sales, fame, authority and platform performance are not guaranteed.

Final contract

This page is a plain-language website summary. The accepted quotation and current Client Service Terms & Production Policy control the engagement. Contact thestoryspacee@gmail.com for the applicable document set.